Cancellation Insurance
Travel without worries: Book with us and relax with our Travel Insurance

Book on our website and travel in complete safety for you and your companions. Now, if you choose a Non Refundable Rate, you will benefit exclusively from cancellation insurance that covers unforeseen events before the start of the trip.

Cancellation Insurance: Protect your trip when you confirm your booking::
- The coverage of this insurance begins when the reservation is formalized and prepaid and ends the day of check-in.
- You will be able to cancel your booking and recover the prepaid amount for more than 20 reasons covered by the policy.
- It covers the main unforeseen events that may arise before your trip: health, work, legal reasons...
- Check the full terms and conditions of the Cancellation Insurance here

We also include coverage in case your flight is delayed and your plans change:
- If your outward flight is delayed for more than 24 hours and you don’t start the trip, you can cancel your trip and claim the prepaid amount of your booking.
- If your outward flight is delayed for the reasons listed above and you arrive later at your destination, you can claim the loss of services for the first night of your booking.
- See this extended coverage here


We answer your questions:

Under what circumstances are cancellation costs covered?

Covers up to 26 reasons for cancellation. See the list here


What do I have to do to cancel my booking and request a refund of cancellation costs?

If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:
1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
2. Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.

3. The insurer will contact you as soon as possible with instructions to follow. If you have any questions, you can contact the insurer ARAG by phone on +34 91 566 15 88.


Who does the insurance cover?

The insurance covers the person who made the booking and their travel companions.


Where can I see all the insurance policy conditions?

You will receive an email on the day of booking with all the information about your insurance.


To view an extended version of the FAQ: you can find more information

here


To view questions related to COVID coverage

here



At Hotel Conde Rodrigo, your Safety is our Priority so you are just a Click away from Peace of Mind - Book Now!
Detailed information about the cookies used by this website

Feature

Purpose

Data controller

Domain

Data retention time

Technical cookies

Customization cookies

Analytic cookies

Advertisement cookies

International transfer

More information

Cookies de primera parte

Técnicas y preferencias

Hotusa

booking-channel.com

Cookies persistentes

X

X

X

 

 

Our cookies policy

Appnexus

Publicidad

AppNexus Inc.

adnxs.com

Cookies persistentes

 

 

 

X

X

https://platform.xandr.com/privacy-center/

StickyAdsTV

Publicidad

FreeWheel Media, Inc.

ads.stickyadstv.com

Cookies persistentes

 

 

 

X

X

https://freewheel.com/privacy-policy

The Trade Desk

Publicidad

The Trade Desk

adsrvr.org

Cookies persistentes

 

 

 

X

X

https://www.thetradedesk.com/general/privacysrvr.org

Yahoo

Buscador y publicidad

Yahoo Inc.

analytics.yahoo.com

Cookies persistentes

 

 

 

X

X

https://policies.yahoo.com

Google Analytics

Analíticas

Google, Inc

website

Cookies persistentes

 

 

X

 

X

https://business.safety.google/privacy/

Bing

Buscador y publicidad

Microsoft online services

bing.com

Cookies persistentes

 

 

 

X

X

https://privacy.microsoft.com/es-es/privacystatement

Casale Media

Publicidad

Casale Media Inc.

casalemedia.com

Cookies persistentes

 

 

 

X

X

https://casalemedia.com/

Dailymotion

Publicidad

Dailymotion SA (France) Dailimotion Inc (EEUU)

dmxleo.com

Cookies persistentes

 

 

 

X

X

https://www.dailymotion.com/legal/privacy?localization=en

Google Marketing

Publicidad

Google, Inc

doubleclick.net

Cookies persistentes

 

 

X

X

X

https://business.safety.google/privacy/

Facebook

Red social y publicidad

Facebook Inc

facebook.com

Cookies persistentes

 

 

X

X

X

https://es-es.facebook.com/about/privacy

Criteo

Publicidad

Criteo SA

website, criteo.sa,

Cookies persistentes

 

 

X

X

 

https://www.criteo.com/es/privacy/corporate-privacy-policy/

Baidu

Buscador y publicidad

Baidu

website, baidu.com

Cookies persistentes

 

 

X

X

X

http://ir.baidu.com/baidu-statement-privacy-protection/

Yandex

Publicidad

YANDEX LLC

website, yandex.com,

Cookies persistentes

 

 

X

X

X

https://yandex.com/legal/cookies_policy_eng/

Hotjar

Analíticas

Hotjar Limited

website, hotjar

Cookies persistentes

 

 

X

 

 

https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information

Lafourchette.co

Funcionalidad / publicidad

La Fourchette SAS

lafourchette.com, eltenedor.es, module.lafourchette.com

Cookies persistentes

 

 

X

X

 

https://www.eltenedor.es/legal#PoliticaDePrivacidad

Stripe

Analíticas y publicidad

Stripe, Inc

m.stripe.com

Cookies persistentes

 

 

X

X

X

https://stripe.com/es/privacy

New Relic

Analíticas

Newrelic, Inc

nr-data.net

Cookies persistentes

 

 

X

 

X

https://newrelic.com/termsandconditions/cookie-policy

Pubmatic

Publicidad

PubMatic, Inc

pubmatic.com

Cookies persistentes

 

 

X

X

X

https://pubmatic.com/legal/privacy-policy/

Sojern

Publicidad

Sojern

sojern.com

Cookies persistentes

 

 

X

X

X

https://www.sojern.com/privacy/

Tribalfusion

Publicidad

Tribalfusion

tribalfusion.com

Cookies persistentes

 

 

X

X

X

https://www.tribalfusion.com/TribalFusion/

Civitatis

Funcionalidad / publicidad

Civitatis Tours SA

www.civitatis.com

Cookies persistentes

 

 

X

X

X

https://www.civitatis.com/es/legal/

Tripadvisor

Funcionalidad / publicidad

Triadvisor LLC

www.tamgrt.com

Cookies persistentes

 

 

X

X

X

https://www.tripadvisor.com/pages/privacy_pre_060407.html

The Hotels Network

Funcionalidad / publicidad

The Hotels Network SL

www.thehotelsnetwork.com

Cookies persistentes

   

X

X

 

https://www.thehotelsnetwork.com/es/cookies-policy

Youtube

Funcionalidad / publicidad

Google, Inc

youtube.com

Cookies persistentes

X

X

X

X

X

https://business.safety.google/privacy/

More information